Refund and Returns Policy

At ANA Medical Equipment, your satisfaction is our priority. We provide a clear and simple return and refund policy to ensure a secure shopping experience.

Return & Exchange Window

You may request a return or exchange within 1 calendar day of receiving your order.

Eligibility for Returns

We accept returns under the following conditions:

Non-defective items:
- Must be unused, unopened, and in the original packaging.
- Must include all original accessories, manuals, and labels.
Defective or damaged items:
- Can be returned even if opened.
- We may request photo or video proof.
Custom or special-order items:
- Not eligible for return unless defective.

Exchanges

We allow exchanges within 1 day of delivery:

Must follow the same eligibility conditions as returns.
Item must be unused unless it is defective.
Exchange is subject to product availability.

How to Request a Return or Exchange

Please contact us within 24 hours of delivery:

Email: operations@anamedical.ae
Include your order number and a short description of the issue.

Once approved, we will provide instructions for return or arrange pickup (if applicable).

Refunds

Refunds are issued to your original payment method within 5–7 business days after we receive and inspect the returned product.
Shipping charges are non-refundable, unless:
- The product is defective
- The wrong item was sent

Important Notes

Returns requested after 1 day from delivery will not be accepted.
Items that are used, damaged, or missing original packaging may not be eligible for refund or exchange.
Proof of purchase (invoice or confirmation email) is required for all returns and exchanges.

Need Help?

Our support team is here to assist you with any questions. Contact us at operations@anamedical.ae.